We strive to provide maximum customer satisfaction and highest
standards of customer service for our patrons.
You can register a complaint or initiate a return (as per below returns
policy) by simply contacting us at email ID. This will create a ticket and
a customer service executive will attend you.
1. Our return policy is applicable within 7 days from receipt of the
product for manufacturing defect/incorrected product delivered. For
broken/damaged product the return policy is subject to intimation via
email within 24 hours of receipt of product (this can be verified by
delivery confirmation from our logistic partners).
You simply have to write to us email ID to register your return request.
2. Please send us 2 images (one of the damaged part and one of the
entire product) of the product for us to ascertain the reason for return.
3. We will then get back to you with your Request Status within 2-3
days of receiving your request. Once your return request has been
accepted, we will arrange a reverse pick up for the product in question.
It usually takes about 2-3 working days to execute a pickup and 7-10
days for delivery at our warehouse. Once the shipment is received, our
quality assurance team will check the merchandise and the refund
process will get initiated within 2-3 days of receiving it.
Important Note to Customer – Product must be returned with the
original packaging, including the tags, barcodes, accessories, manuals,
warranty cards, shipping label (pasted on the packet), invoice etc. The
product should be unused and in the original condition. The product
needs to be shipped with shipping labels (printout); the customer
service executive will be guiding you through this process.