We strive to provide maximum customer satisfaction and the highest standards of customer service for our patrons.
You can register a complaint or initiate a return (as per the below returns policy) by simply contacting us at email ID. This will create a ticket and a customer service executive will attend you.
1. Our return policy is applicable within 7 days from receipt of the product for manufacturing defect/incorrect product delivered. For broken/damaged products the return policy is subject to intimation via email within 24 hours of receipt of the product (this can be verified by delivery confirmation from our logistic partners).
You simply have to write to us email ID to register your return request.
2. Please send us 2 images (one of the damaged parts and one of the entire product) of the product for us to ascertain the reason for return.
3. We will then get back to you with your Request Status within 2-3 days of receiving your request. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days to execute a pickup and 7-10 days for delivery at our warehouse. Once the shipment is received, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it. Important Note to Customer – Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in its original condition. The product needs to be shipped with shipping labels (printout); the customer service executive will be guiding you through this process.